FAQs > Our most frequently asked questions

Most often this can be resolved by running a quick command, called the R command, from your computer.

Follow the steps in Run the R command to do this.

Most often this can be resolved by running a quick command, called the R command, from your computer.

Follow the steps in Run the R command to do this.

You can change your own password only unless you have administrative access to change another user's password.

Follow the steps in Change your own password when you need to change your personal password.

Follow the steps in Change someone else's password when you need to change another employee's password.

Reports must be added to your list of report favorites before you can select and print them from the Report Favorites window.

Follow the steps in Manage report favorites to add, edit, or delete the reports available to print from the Report Favorites window.

Follow the steps in Use Report Favorites to generate reports to print any of your favorite reports.

Set up a default processing fee using system variable ConsignmentDefaultProcessFee.

Enter (or override) an processing fee when you batch settle with consignors in the Consignor Account grid on the Settle Consignment (Batch Mode) window.

After you close all instances of AIMsi, you need to install only the most recent update and any required updated posted since you last updated the software. Check the REQ column for each update to determine if one is required.

Follow the steps in Install any AIMsi updates to update your software.

Important! Back up your software before installing updates.

Close all instances of AIMsi and complete the steps in Install any AIMsi updates to apply software updates to your live environment. Once that is complete, you can repeat the steps in Install any AIMsi updates or, you can choose to copy and paste them in the location of your test environment following the steps in Apply AIMsi updates to your test environment.

Close all instances of AIMsi, then back up your software manually following the steps in Copy AIMsi for updates and backups. Or, you may also choose to use a backup and recovery service, such as the one offered by Divinsa, to back up your software regularly and automatically.

Important! Tri-Tech strongly recommends backing up your software regularly and frequently and storing the backup media offsite.

Once your software is installed on the server you can create shortcuts to it from any computer from which you will use AIMsi (including the server itself). You may also wish to create a shortcut to your test environment, but make sure that it's labeled clearly to avoid confusion with any other AIMsi desktop shortcuts you may create.

Follow the steps in Create a desktop shortcut to add shortcuts to your AIMsi environment on your computer desktop.

Tri-Tech strongly recommends creating a copy of your live AIMsi software to use as a test system. You can make changes in a test system without negatively affecting your live system. Once your test system is set up the way you want and fully tested, you can make those changes in your live system.

Follow the steps in Create a test environment to create a copy of your AIMsi software to use for testing.

Many AIMsi features and functions are available from toolbars, some depending on your user permissions. If, however, there are certain features and functions you use frequently that are not on a toolbar, you can create a custom toolbar. In this way, you can go directly to the functions you need most without using menus.

Follow the steps in Customizing AIMsi toolbars to create a toolbar with 1-24 buttons accessing your favorite AIMsi features and functions.

To prepare for a tax-free shopping weekend, you can either create a tax authority with a 0.00 tax rate or you can change the tax rate of an existing tax authority to 0.00. Either option results in sales without charge sales tax until another tax authority is selected or until you reset the tax rate for the default tax authority. It is important to remember to make that change once the tax-free weekend is over if you want to charge sales tax the first day after the tax-free weekend.

Follow the steps in Set up AIMsi for a tax-free weekend to add a tax-free tax authority or to update an existing tax authority.

Absolutely. AIMsi has built-in features for time clock use and you can find them under Employee/Messaging on the Modules menu. You can even require your employees to clock in before they can use any AIMsi features. Need to correct a time clock entry or add a new one for a type of time, such as PTO? No problem, you can do that too.

Follow the steps in Clock in/Clock out to use the built-in time clock features.

Follow the steps in Require employee clock in to force one or more employees to clock in through AIMsi before using any other AIMsi feature.

Follow the steps in Correct a time clock entry for an employee or Add a time clock entry for an employee to complete any necessary time clock maintenance tasks.

No problem! Give the Support team a call and we'll walk you through the process. But before you can catch up your depreciation, you need to create depreciation schedules, assign the appropriate inventory to your lease pool, and verify the in service date(s) for that inventory.